The art of agile contract management: Expert insights with Åsa Ericson Hedström

General Counsel share a major common challenge, regardless of whether they’re working for world-renowned enterprises or startups: making the contract management process as efficient as possible. In this article, Precisely picked Åsa Ericson Hedström’s brain to learn more about what’s most important when building a great contract management process.

Precisely first met Åsa in Copenhagen, where she was a keynote speaker at a conference on contract management. She made a good point during her presentation — someone has to dare to take the lead for others to follow — and the same goes for contract management. Digitizing your contract management process might present some challenges, but it will most likely pay off within a short time frame.

One of the most important things Åsa did early on was to define what “agile” actually means in a legal context. For her, it means being responsive to business needs without sacrificing control — exactly the balance that good CLM tooling enables. For a deeper look at the strategic thinking behind in-house legal digitalization, see Strategic Thinking: The True North for In-House Legal Digitalization.

Starting with the fundamentals

Åsa’s advice to legal teams beginning their digitalization journey is consistent: start with contracts. They are the most visible legal output, they affect every department, and the pain points are easy to articulate to leadership. Getting templates, approvals, and signing under control creates immediate, measurable value — and builds the credibility to expand further.

She also emphasizes the importance of involving other departments early. Legal transformation only succeeds when the people who use the contracts feel ownership over the process, not just the lawyers who design it. For a guide to managing that organizational change, see How to Use Change Management for True Legal Transformation.

Measuring what matters

One of Åsa’s strongest points is that legal teams need to get comfortable measuring their own performance. Contract turnaround time, self-serve rates, and missed renewal rates are all trackable — and they tell a clear story to CFOs and COOs who ask what Legal actually contributes to the business.

For a practical look at what contract data can reveal and how to use it, read Using Contract Tracking Data for Strategic Business Decisions. For a look at the common challenges that measurement helps to surface, see 7 Common Contract Management Challenges and How to Overcome Them.

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You may be wondering...

What does agile contract management mean in practice?
Agile contract management means being responsive to business needs without sacrificing legal control. It involves designing contract processes where standard agreements move quickly through templates and automated approvals, while legal involvement is preserved for complex situations where judgment matters.
How do you get buy-in for contract management digitisation?
Buy-in is easiest to secure by starting with a single contract type that causes the most friction and demonstrating measurable improvement. Involving affected teams from the start reduces resistance, and visible evidence of improvement supports broader adoption.
What is the biggest challenge in digitising a contract management process?
The biggest challenge is usually not the technology — it is getting stakeholders aligned on what the process should look like before digitisation begins. Organisations that digitise a broken process create a faster broken process. The most successful implementations start with process clarity.
What makes a legal department genuinely agile?
A genuinely agile legal department can respond quickly to business requests without compromising standards. This requires governed templates allowing non-legal staff to generate compliant contracts independently, approval rules that route the right contracts automatically, and data visibility that allows legal to monitor activity without being in the critical path for every decision.
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