5 smart strategies when choosing a third-party platform

Our CTO Oscar Klink shares 5 things to consider when purchasing a third-party platform:

I thought it might be helpful to share a few tips and tricks of what to look for in the procurement process of an external platform for which you are the responsible buyer. Regardless of whether you are the primary user.

The focus areas below are applicable for any type of third-party platform you might currently be in the market for, but the examples here are (for obvious reasons) specific to contracting platforms.

5 things to consider when purchasing a third-party platform

1. Colleagues’ needs

First, it’s important to know the needs of your colleagues in regards to contracting. You want a platform that can handle the entire contracting lifecycle. But what may be good for one company may be lacking for another. Does the platform solve all of the problems specific to your needs? If not, check that there are possibilities for integration or find another solution to cover the necessary features.  

2. Permissions and security

Some of the biggest goals with a platform for contract management are increased control and compliance. You need to have full control of, for example, approval flows and version management. You should be able to prevent edits and changes by adjusting users’ access levels. Be sure to check that user permissions are available. It’s important to be able to assign access to users on specific parts of the platform.

Sensitive information is often transmitted to the platform. Do you have enough information about the security of the platform? Also, will it be sufficient for your company’s needs? If you are unsure, start by asking about two-factor authentication and the use of a strong level of encryption. This is the absolute minimum.

3. Ease of use

When software is easy to use, it’s quick to adopt and put into action. Ask yourself – can everyone who will use the platform understand and manage it? How accessible is the platform? Be aware of the accessibility needs of the users as well as the customer service the company offers during both the onboarding process and ongoing.

4. Integrations

Does the platform offer integration opportunities? Even if you do not need integrations at the moment, they often become critical for fully optimizing a process. Integrations can also expand the possibilities of contracting. For example, you may want to automatically transfer contract data to other systems for backup. Or you may want to analyze or create contracts using data from a spreadsheet. It’s important to have a platform that continues to develop and implement more features. In this way, you’ll always have the latest contracting opportunities.

5. GDPR and storage / transfer of data

Regardless of whether the company is based within the EU or not, it is necessary to ensure that the supplier follows the rules for handling personal data and other sensitive information. Do they follow the GDPR on protection and privacy? If they work with subcontractors, what does the structure look like regarding where the data is processed?

Of course, this checklist is just the tip of the iceberg when it comes to selecting a secure and efficient third-party contracting platform. The importance of secure and compliant contracting cannot be underestimated. The right solutions will enhance your business, efficiency and revenue.

To ensure you make an informed decision, always take the time to understand the product in detail. Booking a demo or signing up for a free trial to test drive the shortlisted options is always well-spent time.

With this I wish you good luck and happy contracting!

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You may be wondering...

What should organisations consider when choosing a contract management platform?
Key considerations include whether the platform supports the full contract lifecycle, the flexibility of its permission model, integration capability with existing CRM and ERP systems, the quality of its template and workflow configuration tools, and the realistic implementation timeline and support model.
What security standards should a CLM vendor meet?
At minimum, CLM vendors should meet ISO 27001 and SOC 2 requirements. Organisations with EU data residency requirements should confirm data is hosted within the EU. Regulated sectors may require additional certifications and audit rights under DORA or sector-specific regulations.
How important are integrations when selecting a CLM platform?
Integrations are critical. A CLM that cannot connect to the CRM used by Sales or the e-signature provider already in use creates additional manual work rather than eliminating it. Integration capability should be assessed early, including which integrations are pre-built versus requiring custom development.
How should organisations evaluate CLM vendors beyond the demo?
Beyond the demo, organisations should run a proof of concept using their own contract types, speak with reference customers of comparable size, assess the vendor's implementation methodology, and test the platform's handling of edge cases specific to their contract portfolio.
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